Frequently Asked Questions

Phone Support

Support Phone


Check most frequently asked questions here, if you still need help then please contact us at 888-356-3665 or email us at

Customization Options

Easy! You can upload your own logo, image, or artwork and add it to the product selected directly in the Design Studio. Simply click "Upload Art" and select the file you'd like to use.

Of course we do! Ninja Print House has perfected our screen printing process to produce high-quality, custom apparel quickly for customers in the United States and Canada. Our quality craftsmanship, responsive service, and lightning-fast turnaround make us a reliable screen printing company you can depend on no matter where you’re located.

We do! Ninja Print House gives our customers the ability to personalize your apparel with distinct names and numbers.

Ninja Print House offers fully customized apparel and promotional products using our state-of-the-art Ninja Transfers (DTF Transfers). DTF Transfers offer long-lasting durable, vibrant colors, and dynamic details. With no minimums, complete versatility, and the ability to print any number of colors with no restrictions on intricate details, it’s the perfect choice for those looking to print both small or large orders.

Of course! We only print your logo or design on whatever products you select from our catalog. During the ordering process, you will have the option to upload your own artwork and place it directly on the product in our Design Studio. Please ensure that your artwork meets our file format requirements for the best results.

Unfortunately, we are unable to accept returns on customized items unless there is a defect or error in the customization. If you believe there is an issue with your customized item, please contact our customer service team for assistance.

Our Design Studio accepts the following file formats for uploads:

  • png 
  • jpg
  • jpeg
  • pdf
  • ai
  • eps
  • psd
  • tiff 

For the best results, we recommend using high-resolution images (300 DPI) and vector file formats like .ai, .eps, and .pdf. To minimize potential disappointment and speed the production process, we may send a digital design proof that must be reviewed and approved before the order is submitted to production.

Our ability to print designs featuring logos, images, or text is constrained by copyright and trademark laws. To use such protected materials, obtaining consent from the rights holder is necessary. Learn more about protected images & content here.

At Ninja PrintHouse, we adhere to specific content standards that outline what designs we can and cannot print. While we reserve the final decision on approving any design, these standards serve as a helpful guide. For further details on our content standards, click here.

Absolutely! When you add your art to the transfers by size section you can enter your hex code for our designers to match in our "Notes To Designers" text box.


We are currently in the process of building our own "Ninja POD" platform so our customers can link directly to our production queue. We're currently beta testing this service and will have more information on the release date this Spring. Stay tuned!

We stand behind the quality of our products and strive for 100% customer satisfaction. If you are not completely satisfied with your purchase, please contact our customer service team and we will work with you to make it right.

The best thing about the Ninja Printhouse is that we have no minimums. If you need to order just one product as a sample, you can do that by following the regular order process and selecting a quantity of one.

Mistakes happen, however we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, please contact our customer service team immediately and we'll work with you on finding the appropriate resolution.

Ninja Printhouse makes it effortless to purchase fully customized apparel and promotional products, blind shipped directly to customers. We have no Art or Setup fees and offer Rush Shipping as fast as 2 Days.

If you would like to add additional items to your order, please contact our customer service team as soon as possible. We will do our best to accommodate your request if your order is not in the production process. Please note that additional items may be subject to additional charges.

You can contact our friendly customer service team by phone at 888-356-3665 or by email at We are available 24/7 to assist you with any questions or concerns you may have.

We occasionally offer discounts and promotions. To stay updated on our latest offers, follow us on social media. Additionally, bulk orders may be eligible for discounted pricing. Contact our customer service team for more information.

Generally, only one discount code can be used per order. If you have multiple discount codes, you may need to choose the one that provides the best discount for your order.

If you have a discount code, you can apply it during the checkout process. There will be a field where you can enter the code. Once entered, the discount will be applied to your order total.

Yes, we welcome bulk orders. If you need to place a large order, please contact our customer service team for assistance. We can provide you with a quote and discuss any special requirements you may have.

If you need to change or cancel your order, please contact our friendly customer service team as soon as possible. We will do our best to accommodate your request, but please note that once an order has entered the production process, changes or cancellations may not be possible.

We accept various payment methods, including credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay. You can choose the payment method that is most convenient for you during the checkout process.

If you are in the promo industry and would like to apply for a wholesale account, please contact our customer service team. They will provide you with the necessary information and guide you through the application process.

If you need to make changes to your design after placing an order, please contact our customer service team as soon as possible. We will do our best to accommodate your request, but please note that once an order has entered the production process, changes may not be possible.

No, there are no minimum order quantities for Ninja Printhouse. You can order as many customized products as you like.

You can contact our sales and service team at 888-356-3665. We are available to talk from 8:30 am EST - 8 pm EST.

All orders placed on Ninja Printhouse will get digital professional proofs via email for approval. This will ensure you are getting the print exactly as you envisioned and for our designers to review your uploaded art.

Products & Sizing

We have thoughtfully curated a selection of thousands of apparel and promotional items from marque brands like Nike, Carhartt, The North Face, Stanley, New Era and More, ensuring you consistently find precisely what you're looking for. Click "Get Started" on the homepage to view our full product catalog.


Yes, we offer international shipping to select countries. During the checkout process, you will be able to see if your country is eligible for shipping. Please note that international shipping may be subject to customs fees and import duties, which are the responsibility of the recipient.

If you need to change the shipping address for your order, please contact our customer service team as soon as possible. We will do our best to accommodate your request, but please note that once an order has been shipped, address changes may not be possible.

Here are our shipping options:

  • Free: Delivery expected within 9-12 business days
  • Delivery within 6 business days
  • Delivery within 3 business days
  • Decorated sample orders within 3 business days
  • Delivery within 2 business days

We pride ourselves on producing high-quality custom apparel and delivering them on time. No matter where you are or what schedule you need to meet, we’ll do everything in our power to meet your deadline. All of our shipping rates and expected turnaround times are listed at checkout.

Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to track the progress of your order on the carrier's website.

We can deliver custom apparel as quickly as overnight. Our production process makes customization fast, and our team is ready to help you meet deadlines. We offer delivery options ranging from free standard shipping to rush shipping. Contact us to get specific shipping details around your order.

If you're package was sent to the wrong location, contact us via phone at 888-365-3665 and we'll work with you to get your order to you ASAP.

We offer free 9-12 business day shipping with all orders within the US and we also offer rush delivery options for an additional fee for as soon as 2-3 business days.